I’ll Take Care of It

Boosting Confidence in the Workplace: Why Your Choice of Words Matter

Whenever one person gives someone else a task to do, there’s always the risk that the other person might “go-through-the-motions” to get it done. Whether you’re an employee doing something for a customer – or for your boss, your choice of words can instill confidence or foster mistrust. For example, if you respond to a request with, “I’ll do it”, it sounds like you’re forced “to do” something. Instead use the phrase, “I’ll take care of it.” That response implies that you’re complying because you care, and that you’ll see it through until completion.

Today’s chuckle:

The only substitute for good manners is fast reflexes.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service trainer, a business strategist, award-