“It sounds like…”

Create Trust with these Three Words

One characteristic that separates pushy salespeople from Trusted Advisors, is the latter talk less and listen more. Genuine influencers recognize that the most important thing we have to sell is trust. An essential step in earning that trust is to prove that you understand the potential customer’s needs. A simple phrase to allow you to do all this is to say, “It sounds like…” Saying these three words forces you to paraphrase your understanding of your customer’s needs before describing your solution. Big impact for three little words.

Today’s chuckle:

If a man stands in the middle of the forest speaking and there is no woman around to hear him, is he still wrong?

Written By Customer Service & Sales Speaker, Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.