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Customer Service Training TIps

Know this one tip about motivating young employees

Attending one of my seminars on “Leading a Customer Focused Team”, a manager lamented, “Young employees are just not motivated to work as hard as we did at that age.” Actually, young people are indeed motivated and connected; just not to what most managers talk about. Young employees are sometimes referred as generation Y. A more helpful description is generation why. They want to know how the organization will have a positive impact on society. And how the task they are asked to perform will benefit their own careers. That’s why, at my Trusted Advisor seminars, we begin by discussing why choosing words that earn trust and enhance customer experience will make their job easier, reduce conflict, and enhance their personal relationships. Young folks have no problem at all working hard and implementing new approaches. They just need to know how it’s also in their own best interests.

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