Customer Service Training TIps

Make Your “Thank You” Memorable

Here’s an easy way for employees to be remembered when thanking customers. Avoid the amateur routine of giving the customer their change, receipt, or bag and saying, “Thank you,” as they leave. Instead, consider the approach used by a clerk when I was the customer. Before handing me my change, she held on to it until I looked her in the eye. While maintaining eye contact she smiled, nodded, and said, “Thank you.” Then she handed me the change. Result – she appeared more sincere. And her store seemed more deserving of my patronage than the average business.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

The world doesn’t just disappear when you close your eyes, does it?


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