Customer Service Training TIps

That’s A Great Question

As children we’ve all experienced the slings and arrows of being made fun of. You probably remember the humiliation of asking a question at school and having other kids make fun of you. Those childhood scars are etched into practically everyone’s psyche – including that of your customers. So, next time one of them asks you or your employees a ‘stupid’ question/objection about your products and services, take the high road. Begin your response with, ‘That’s a great question… You’ll find that the compassion and maturity that you convey with those 4 simple words will be appreciated – and rewarded.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

For every action there is an equal and opposite criticism.


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