Customer Service Training TIps

The Most Powerful Words in Customer Service

Elevate Customer Experiene with One Simple Habit

When babies are born one of the first questions people ask the proud parents is, ‘What name did you choose?’ Every culture chooses names for their children. As humans, we view our first and last names as more than mere labels; they’re our identity.

Perhaps that’s why in our working lives, customers instantly (sometimes subconsciously) distrust employees who don’t identify themselves. If your switchboard operators pick-up incoming calls without identifying themselves, or if you’re at a worksite without a name tag, or if you initiate a conversation with a customer without giving your name, it gives the impression you are hiding. Conversely, when you immediately identify yourself (it’s even more impactful when giving your first and last name), you convey that you are not a bureaucracy; you welcome being held accountable, and you are a grown-up professional.

People’s names are the most powerful words in customer service; both yours and your customer’s.

  

Today’s chuckle:

Sterilize: What you do to your first baby’s pacifier by boiling it and to your last baby’s pacifier by blowing on it.

 

Written By Customer Service Speaker & Sales Trainer, Jeff Mowatt (original content – not AI generated)

 

Was this helpful?   For additional information on this topic:  Greeting Customers and Establishing Trust

You’ll find more of Jeff’s Trusted Advisor Customer Service & Sales tips or subscribe to receive a new Business Building Tip every two weeks.

Watch many of my tips on my YouTube Channel. Like, comment, and subscribe for more insightful content. See you in the next video!

Curious about Jeff’s training resources?  Click on Shop for details.  If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]

Jeff Mowatt is a Canadian professional customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.

 

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.