Customer Service Training TIps

When Nature Calls

Move away from negativity and scarcity mindsets to prioritize customer satisfaction and loyalty.

On a recent family vacation, the sign for a roadside ice-cream shop surprised me. The sign facing the highway featured in large letters, “PUBLIC RESTROOMS”. I also noticed the place was PACKED with customers ordering-up their 14 flavours. Interesting how by offering their restrooms to the world, the WORLD rewarding them.

Businesses frequently display negative signs like, “Restrooms for customers only”, “No refunds w/o receipt”, “Cancelled appointments will be charged”, etc. This reflects a mindset among many managers, who fear minor losses and incidental costs so much that they resort to policies that may frustrate customers. These are costs of doing business. Rather than fighting them, maybe we should do the opposite – embrace an attitude of abundance and create policies and signage that lean towards generosity and prioritize customer satisfaction.

Sometimes, as with the ice cream store, nice folks do finish first.


Today’s chuckle:

If I eat equal amounts of dark chocolate and white chocolate, is that a balanced diet?


Written By Jeff Mowatt (original content – not AI generated)


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Jeff Mowatt is a customer service speaker, customer service trainer, award-winning speaker, and best-selling author.




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