Customer Service Training TIps

Why Customer Service Rumours are Spreading

Did you know… the cost of providing poor customer service has recently tripled? It used to be that an unhappy customer would tell 8-16 people. Now they’re telling 45 – and this time it’s in writing or on video. The reason, according to a survey by Convergys, is in addition to word-of-mouth comments, one out of three unhappy customers now posts comments about poor service on social media sites like Twitter, Facebook, or YouTube. The average audience on these sites is 45 people. Of those 45, two thirds avoid or stop doing business with those companies that get bad reviews. In other words, one negative comment on a social media site can lose companies as many as 30 customers!

Today’s chuckle:

Sometimes it costs more to do nothing than to do something.


Written By Jeff Mowatt (original content – not AI generated)


Was this helpful?   For additional information on this topic:  Customer Service Trends/Strategic Planning

You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks.

Curious about Jeff’s training resources?  Click on Shop for details.  If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]

Jeff Mowatt is a customer service speaker, customer service trainer, a business strategist, award-winning speaker, and best-selling author.


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.