Customer Service Training TIps

You’ll like this…

Here’s an easy way to boost the perceived value of your ideas. If you think the other person should be impressed with what you’re about to tell them or show them – begin with statement with, “You’ll like this…” Telling the person that they’ll like something implies that you’ve already identified their needs and found a way to satisfy them. It gently suggests that you think that they’re smart enough to recognize the value that you see. And it taps into a powerful positive emotion – anticipation. Impressive results for three little words.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

When blondes have more fun, do they know it?


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