Nix “…speaking” from your Telephone Greeting

Why the Word “Speaking” is Unnecessary in your Phone Greeting

When you answer your phone at work do you have this habit? Do you greet the caller and then say that this is so-and-so speaking? If so, consider dropping the word “speaking.” First, the fact that you’re speaking is obvious. Second, people generally remember the last words spoken. It’s more important that the caller remember your name than the fact that you’re speaking. So to have greater impact, finish your greeting by ensuring that the last word you say is your name. Example, “Customer Service department, this is Kim.”

Today’s chuckle:

Why is “abbreviation” such a long word?

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service trainer, a business strategist, award-winning speaker, and best-selling author.