Customer Service Training TIps

Don’t make your Prices seem so Pricey

Which of these two prices sounds more expensive: “three-thousand nine-hundred and ninety-eight dollars and sixty-seven cents” or, “just under 4k”? For most people the first number sounds like a mouthful. Especially when as a customer you are hearing the price. Consider the Cornell University study – upscale restaurants that removed dollar signs from menus averaged 8% higher revenues. I also believe it sends the wrong message to a customer when – for products and services listed in the thousands of dollars – we itemize the price to the last dollar and cent. It indicates the price was either computer generated or that the company needs every penny. Consider rounding your price down slightly to make it seem more economic. For example, reduce your quote from $3,998.67 to instead simply be 3.9k. In other words, don’t make your prices seem so pricey.

Today’s chuckle
Every time you talk to your wife, your mind should remember, “This conversation will be recorded for Training and Quality purposes.”

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.