Leading a Customer-Focused Team
Transform your workplace into a customer-first culture that attracts loyalty, retains top talent, and delivers measurable business results.
For Managers, Supervisors & Emerging Leaders
Imagine leading a team so service-focused and aligned that your company becomes a recognized Service Icon in your industry. Customers become loyal advocates. Staff turnover drops. Internal drama disappears. Your culture becomes your biggest competitive advantage.
In this transformative seminar, Jeff Mowatt shares the exact system he’s taught to leaders for over three decades—one that takes just 90 minutes a month to implement, and produces a ripple effect of positive change across your business.
You will learn how to:
- Motivate and retain employees—without bonuses, perks, or titles
- Build a team culture that becomes your brand’s key differentiator
- Prevent burnout by eliminating common people problems
- Empower employees to make customer-centric, high-impact decisions
- Align training, feedback, and recognition to create a self-sustaining improvement system
- Lead with greater focus, less stress, and more time for strategic growth
This Seminar Gets to the Root of Culture
Unlike programs that focus on surface-level tactics, Jeff addresses the root: the mindset and culture behind exceptional service. As Jeff puts it, “Enhancing behaviors without fixing the culture is just painting over rust—the real issues come back.” With his proven approach, you will walk away with a TURNKEY SYSTEM that merely takes 90 minutes a month, and creates the kind of customer service culture that’s so powerful that you become your industry’s Service Icon.
About Jeff Mowatt
A nationally recognized customer service speaker & strategist and best-selling author,
Jeff Mowatt is the author of the book Becoming a Service Icon in 90 Minutes a Month.
With 30+ years as a full-time speaker and trainer, Jeff has helped hundreds of companies
shift from chaos to clarity by strengthening leadership and culture through practical,
proven systems.
What Leaders Are Saying
“Groundbreaking! Jeff Mowatt reveals how you can take good service to the next level – without asking employees to work harder or faster.”
Bob Nicolay, President and CEO, Enmax Corporation
“This session has had a huge impact on how I will grow into a strong leader. I will use Jeff’s examples in the actual training of our team. Guests will be happier and so will our team.”
Mary Newman, Regional Coordinator, Red Robin Canada
“Today’s presentation has me thinking we should be bringing our management team to Jeff’s seminar so they can hear and see this first hand.”
Wayne Kallis, President, Lube City
“Jeff’s presentation was the best I’ve seen since I’ve been with the company. It was relevant to the corporate direction and to the challenges that branch managers have in moving the vision forward.”
Andrea Conn, Branch Manager, NorthShore Credit Union
“The impact of Jeff’s session on my organization will be HUGE! Jeff has given me great tips on how to move my company forward.”
Cynthia J. Douwes, President, ConnLinn Meeting & Event Management
“This was one of the best presentations I have attended. It will allow me to further upgrade the quality of our team.”
Vance McFadyen, Operations Manager, Ames Bros Distr. Ltd
“I’m the trainer for our entire company. I cannot thank Jeff enough for helping me to improve company profitability.”
Jennifer Tidsbury, District Manager, Pet Planet
“This will open up a new approach for my team.”
Peter Desmarais, Team Leader – Corporate Services, Talisman Energy
“After this training, I will be able to take our call centre to the next level. Great tools from Jeff’s seminar.”
Michael Jameson, Call Centre Manger, PDL Mobility
“Jeff’s session will impact us largely. The gaps needed to cope with the constant turnover of new staff and training new staff were filled in.”
Terry Shenher, General Manager, Lakeland Co-op
“I have been in finance for 30 years and Jeff’s seminar was a real enlightener for me.”
Paul Blain, Branch Manager, Servus Credit Union
“Jeff’s leadership strategies have been part of the foundation of developing the culture of 5B Management. Our corporate culture evolved from standard, old school management to a culture with a palpable pulse staffed with people with a passion to meet the needs of the customer.”
Robin McChesney, Regional Operations Managear, 5B Management
“We implemented Jeff Mowatt’s customer service strategies and are proud to announce that out of hundreds of area businesses, we were recently voted by the local newspaper as #1 GOLD WINNERS for Customer Service.”
Judy Edwards, Business manager, Carstairs & Didsbury Pharmasave
Ready to Lead a Team People Admire?
Book the seminar and gain a step-by-step system to inspire, retain, and empower your team in just 90 minutes a month.