Six words to become a Trusted Advisor

Imagine you are planning an extended vacation travelling around an unfamiliar country. You spend hours searching hotel and tourism websites trying to decide where to stay and what’s worth seeing. Even after all that work you still feel like you’re taking your chances. Contrast that scenario to one where you have a close friend who has been living and travelling in that country for the past 10 years. You ask them for travel advice and they reply with 6 magic words, “Knowing you, here’s what I’d suggest…” Research – done! The lesson for anyone dealing with customers is you become a Trusted Advisor when you thoroughly understand your products and services and the customer’s unique needs. Once you reach that level of understanding, you can instill confidence with the simple phrase, “Knowing you, here’s what I’d suggest…'”

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Those who jump to conclusions often land in ignorance.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to info@jeffmowatt.com.

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.