The ‘Secret’ of Customer Service Motivation
Over my years of providing customer service training and presentations for clients, I’ve noticed a bizarre phenomenon when it comes to motivation. When employees are tired or stressed they don’t feel like giving great customer service, so they sub-consciously give themselves permission to back-off. Unfortunately, when employees smile less and become less helpful, customers pick-up on the negatives and they in turn become less pleasant to handle. Employees are then dealing with crankier customers and their motivation backslides even more. The good news is there is an easy way to break this vicious cycle of poor service leading to worse. It’s simply this – the more you give great service, the more you feel like giving great service.
Let’s face it, in the real world there are going to be times when you’re tired and stressed at work. That’s why you get paid – it’s part of being a grown-up. The ‘secret’ that exceptional service providers have discovered is when you give great service despite how you my feel physically or emotionally, customers generally respond positively, and become more pleasant to deal with. And you begin to feel better. Motivation begins with action – not feelings.
Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author. For more tips, training tools or to inquire about engaging Jeff for your team visit www.JeffMowatt.com
Like to forward or reprint this tip?
We have some options to make this easier for you. Click here for a printer-friendly CDrom with all Jeff’s tips. Click here for Jeff’s book with 101 top tips. If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so providing you include the bio and contact information after each tip or article. Please also email a link to any tips or articles that you post on-line to [email protected].
Copyright © JC Mowatt Seminars Inc. All rights reserved.
Like to forward or reprint this tip?
Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates