Influence with Ease® Customer Service Course
Does your team’s great service ever backslide?
Elearning course with over 300 customer service tips keeps employees tuned-up for terrific service
As a manager, you know that training without reminders and reinforcement tends to wear off. Even your star employees can become complacent when they stop learning. The challenge is how to provide customer service tips that employees will actually be interested in that don’t require a huge commitment of time or money.
Enter the Influence with Ease © Customer Service elearning course that provides your team with over 300 training tips. The whole course can be completed in just over 6 hours.
Written by customer service strategist and bestselling author, Jeff Mowatt, these training tips cover a full range of common customer challenges:
- Dealing with customers on the telephone
- Handling multiple customer requests
- Selling and cross-selling
- Negotiating better terms and agreements
- Enhancing service to coworkers and internal customers
- Dealing with delays and giving bad news
- Converting upset customers into fans
- Establishing rapport in person and on the telephone
- Juggling customers and phone calls
- Managing wait lines
- Cultivating an attitude for service
- Addressing product returns and customer concerns
And much more. Chances are, if someone on your team has had a customer service challenge, or if as a manager you identify a sales or service area that needs some improvement, there’s an Influence with Ease © tip that will help convey the message for you.
75% of the modules must be completed to receive the Influence with Ease® Customer Service Course certificate.
“Jeff, thank you so much for the sales tools. I have already in three days changed my strategy and have written two contracts for new homes. It really is as simple as finding the right words to close the deal. I am going to have a phenomenal year selling homes!”
Christine Kerber, Professional Housing Consultant, M&K Homes
“I’ve worked in this sector for three different companies; two of which sell high-end goods, and I’ve never heard such helpful strategies for solidifying customer loyalty and satisfaction. Some of the tips Jeff shares are contrary to what I learned previously, but make so much sense! Jeff’s tips helped revitalize my view of customer service.”
Courtney Bowman, Sales Associate, Stasia Boutique
Bonus! You’ll save by combining this with Jeff’s other resources in the ‘I Want it All’ Package Special. Details are at the top of your shopping cart when you click on the ordering button. You can also order by phone at 1-800-JMowatt (566-9288). Local in Calgary, Alberta Canada 403-244-9094. Fax 403-244-9094 [email protected]
Heavens, we teach customer service, we certainly want you to be happy as our customer! If you’re not completely satisfied with this or any of our other training resources, just return it within 30 days for a full refund.
REDUCE CUSTOMER CONFLICTS
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.