Customer Service Blog

How to Collect From Late Paying Customers

7 Strategies for Ensuring Timely Payment Without Straining Relationships

Ever experience the awkwardness of having to call a customer to remind them to pay their bill? You walk a fine line of diplomacy. Being a pushover won’t get the customer’s attention. Being too pushy can offend risking losing not only money that’s due, but future business as well. Most of the training I deliver for teams is about communicating with customers to create trust. You can use these same trust building principles to gain cooperation with customers who don’t pay. Check out this video where I share 7 tips for getting paid without creating hard feelings.



Written By Jeff Mowatt (original content – not AI generated)

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