To improve the impression you make upon customers, coworkers, or anyone, use these two words more often. When someone thanks you for something, rather than responding with the standard, ‘you’re welcome’, ‘yup’ or worse, ‘uh-huh’, look the person in the eye, smile and say, ‘my pleasure.’Saying ‘my pleasure’ takes no more time or energy than the other responses, yet it makes you sound like you are much more positive and willing to help.
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.
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