Customer Service Blog

The one thing managers say they should be doing more

“I should be doing more to recognize and reward my team members.” This is one of the most common comments I hear from managers who are bringing me via zoom to train their employees. Most progressive leaders realize their team members could use more encouragement and guidance. It’s just that managers themselves are so focused on operational challenges that employee recognition and training gets set aside.

The problem is now more than ever, employees need the fulfillment and gratification that comes from learning and being appreciated.

The good news is there is a simple system for ensuring employees continue to learn and feel valued. Even better for managers – it costs virtually nothing and only takes 90 minutes per month. You’ll discover this turnkey system in my upcoming live-stream seminar for managers and supervisors at Leading a Customer-Focused Team

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